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¶ Ticketing Plugin 
The Ticketing Plugin is a valuable feature within MEE6 that streamlines user support. It provides an organized system for users to ask questions and report issues, ensuring swift responses from the server's support team.
¶ Creating A Ticketing System
Setting up your ticketing system is essential for efficient user support. Follow these steps:
Change The Panel Name
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Go to the MEE6 Dashboard and select the server where you wish to create the ticketing system.
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Access the Ticketing Plugin and select "Create A New Panel."
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At the top of the screen, you will see "New ticketing panel" with a pencil icon. Click on it to remove the default text and set the panel name to your preference.
Setting The Ticket Channel And Ticket Manager Role
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Click on "Publish Channel" and choose the desired channel from the dropdown menu. This will be the channel through which users can open a ticket.
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Under the "Publish Channel" section, you will see a dropdown menu titled "Ticket Manager Roles." Select up to 10 roles that will have access to manage and respond to tickets.
Setting The Panel Message
- In this section, you can customize the message displayed for users to open a ticket. You can choose between a plain message or an embedded message. To use an embedded message, select "Add An Embed" and customize it as you like.
¶ Ticket Types & Categories
Choose how users will open a ticket through buttons or a dropdown menu:
Buttons
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By default, the emoji is set to ✉️, but you can change it by selecting the "Emoji" field.
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The default button label is "Open Ticket." Customize it by modifying the text in the "Label" field.
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You can also change the button color (Blue, Grey, Green, or Red) and add multiple buttons.
Dropdowns
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Customize the emoji displayed with the dropdown by clicking on it in the "Emoji" section.
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Edit the "Label" field to change the dropdown item's name.
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Optionally, set a description for each dropdown item to explain its purpose.
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You can add multiple dropdown items.
Both buttons and dropdowns require categories for opened, claimed, and closed tickets. If you don't have these categories, you can select "Create one for me," and MEE6 will automatically create them.
¶ Ticket Introduction Message
Customize the message displayed when a member opens a ticket. You can leave it as the default message or personalize it. Optionally, you can add an embed to the introduction message.
¶ Ticket Transcripts
Once a ticket is closed, you can generate a transcript of the messages and content exchanged during the ticket. Enable this feature and select the channel where you want the transcript to be sent. You can also choose whether the ticket creator should receive a transcript via DMs upon ticket deletion.
¶ Commands
Below is a table listing the ticket commands available in the MEE6 bot, along with their argument options:
| Command | Description | Arguments |
|---|---|---|
/ticket-claim |
Claim a ticket | |
/ticket-close |
Close a ticket | |
/ticket-delete |
Delete a ticket | |
/ticket-reopen |
Reopen a closed ticket |
¶ Variables
Below is a table listing the ticketing variables compatible with the plugin in the MEE6 bot, along with their descriptions and examples:
¶ User Variables
| Variable | Description | Example |
|---|---|---|
{user} |
User Mention | @MEE6 |
{user.mention} |
User Mention | @MEE6 |
{user.id} |
User ID | 159985870458322944 |
{user.name} |
Username | MEE6 |
{user.discriminator} |
User discriminator (tags only apply to bots due to Discord's recent username changes) | #4876 |
{user.idname} |
User tag (tags only apply to bots due to Discord's username changes) | MEE6#4876 |
{user.avatar_url} |
User avatar URL | https://cdn.discordapp.com/avatars/.../url.png |
{user.avatar} |
User Avatar Hash | d7322911587e969b699b0f918386199a |
{user.bot} |
Indicates whether the user is a bot | True or False |
¶ Server Variables
| Variable | Description | Example |
|---|---|---|
{server} |
Server Name | MEE6 Support |
{server.name} |
Server Name | MEE6 Support |
{server.id} |
Server ID | 159962941502783488 |
{server.icon_url} |
Server Icon URL | https://cdn.discordapp.com/icons/.../736c44dc0f.webp?size=1024 |
{server.icon} |
Server Icon Hash | 736c44dc0f5edf4115c0a23e1dbc5d1b |
{server.owner_id} |
Server Owner ID | 138362511190786048 |
{server.owner} |
Server Owner Mention | @Anis |
{server.region} |
Server Region | Eu-West |
{server.member_count} |
Server Member Count | 82036 |
{server.verification_level} |
Server Verification Level | From 0 (None) to 4 (Table flip) |
{server.joined_at} |
Date when the bot joined the server | 2017-04-08T07:24:15.143000+00:00 |
¶ Channel Variables
| Variable | Description | Example |
|---|---|---|
{channel} |
Channel Mention | #Channel |
{channel.name} |
Channel Name | Channel |
{channel.id} |
Channel ID | 531047198964711424 |
{channel.type} |
Channel Type | 0 (Text), 1 (DM), 2 (Voice), 3 (Group DM), 4 (Category) |
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